If you place an order on our website and you are missing your order confirmation email:

Check Spam or Junk Folder: Look in your spam, promotion or junk mail folder for the confirmation email. 
Mark it as "Not Spam" if found.

Wait a Few Minutes: Sometimes, there might be a slight delay. Give it a few minutes and refresh your inbox.

Contact Customer Support: If the email isn't in your spam folder or you've waited and still haven't received it, contact our customer support team. We can verify your order and provide confirmation details.

Provide Order Information: When contacting us, be ready to share your name, email, and any other relevant order details.

Check Email Address: Confirm that the email address associated with your order is correct to avoid typos or errors.

Resend Confirmation: Customer support can resend your confirmation if needed.

Absolutely, we understand that plans can change. However, it will depend on the processing stage of your order and we may not be able to accommodate your request.
Here's what you need to know about canceling your order:

1. Free Cancelation Before Fulfillment: You can change or cancel your order at no cost anytime
   before it's processed for shipping. 

2. Contact Us: To modify or cancel an order, please reach out to us via phone or Live Chat at the
   bottom of your screen to get immediate assistance. 
   Provide the following information:

   • Your order number
   • Product(s) you wish to cancel or add
   • Reason for cancellation
     
     

3. Agent Assistance: If your request meets the criteria, our agent will modify your order free of
   charge. Refund processes will automatically initiate upon cancellation.

4. Cancellation Guarantee: While we strive to accommodate all requests, we can't guarantee
   cancellation if your order has been fulfilled. In such cases, the order will be treated as a return, and applicable fees will align with our Return & Refund policy.

We're here to make your experience smooth, so feel free to get in touch with us if you need to adjust
your order.

We offer quick shipping all across Canada and at the lowest cost. We also offer pickup services at our warehouse located in Montreal. 

Shipping costs will vary depending on the volume of the order and the destination. We partnered with several carriers to offer you personalized shipping rates at the best price, whatever your destination.

Considering the huge charges imposed by shipping companies for such heavy and bulky equipment, we’ve decided to absorb a large part of the shipping cost to keep our items affordable for you.

To find out the cost of shipping, simply add items to your cart, enter your shipping address at checkout and proceed to the shipping page. You will have the option to select the carrier of your choice. The price indicated will be the remaining balance for you to pay, as we cover part of the shipping cost. You might even benefit from a free shipping!

Our mission is to keep you all in shape and this is not going to stop us! 

Please note that we do not ship to P.O Boxes

Yes, absolutely! We understand that sometimes you prefer the convenience of picking up your order in person. At Montreal Weights, we offer a hassle-free pickup option at our warehouse in Ville Mont-Royal.

Here's how it works:

1. Place Your Order: Simply browse our selection, add your desired items to the cart, and proceed to checkout.

2. Choose Pickup Option: During the checkout process, you will have the option to select "Scheduled Pick Up - Montreal" as your preferred delivery method.

3. Receive Pickup Invitation: Once your order is ready, you will receive an email invitation. This email will guide you on scheduling your pick up appointement.

4. Schedule Your Pickup: You have the flexibility to choose a pickup time that suits your schedule. Pickup slots are usually available between 10 am and 5 pm from Monday to Friday and between 10 am and 4 pm on Saturdays (Eastern Time).

5. Visit Our Warehouse: Head to our warehouse at the scheduled time. Our team will have your order ready and waiting for a swift pickup experience.

Our units come partly assembled. Most of them require a 5-20 minute additional assembly depending on the item.

We accept Visa, Mastercard, Amex, Discover, PayPal, Union pay, JCB,  Dinners Club and also in installments with Affirm!

*If your payment method was declined, you may have entered your information incorrectly or there may be other issues with the card such as a passed expiration date or insufficient funds. Please try a new payment method and contact your financial institution for more information regarding the decline or if you continue to experience difficulties with your payment.

We use Affirm for instalment payments. The interest rate and approval is based on the individual customer and is calculated based on specific Affirm characteristics.

Using the Affirm option can be tricky. Let me walk you through the checkout process so that you can use Affirm - Pay over time!

• Checkout once your shopping is complete
• In the Information tab enter all your information If prompted to input a code received by phone or email, do not enter and click out
• Click "Continue to shipping"
• Choose shipping method
• Click "Continue to payment"
• Choose your payment option (This is where you can choose Affirm)
• You will be redirected to the Affirm page to create an account
• You will then be able to enter your information on Affirm's website

If you qualify and if your payment goes through, you will then be brought back to our store where you can see your order information.

Yes, you can. If you have one, enter the promotional code in the “Discount code or gift card” section at the first step of payment. Please note that certain conditions apply. Contact us for more information.

*Please note that only one code can be used per order

Once your order is confirmed, you can contact us directly by email, chat or phone and we will happily send you the formal receipt.

1-844-685-9487

Info@montrealweights.ca