Shipping & Delivery

  • Shipping time for pre-orders

    When ordering online, the product page will indicate if the item is in stock or not. If it isn't in stock, there will be a timeframe with dates indicating when the next batch is arriving here in our Montreal warehouse.

    When you pre-order online or with a representative, this will guarantee you that you will receive the product from the earliest batch available. 

    For example, if you order an item that is arriving between the 15th-30th of next month, this means that it can arrive at our warehouse anytime between those dates. Once we receive the shipment containing your order, we will process orders for shipping within 48-72hr of receiving our stock. Once it has been processed for shipping, you will receive a tracking number.

    From there, the carrier's delivery time generally varies between 1-4 business days for a delivery in most of Quebec and southern Ontario. In remote areas of Quebec and Ontario, as well as for the rest of Canada, delivery time ranges from 4-7 business days.

    If order is shipped on a pallet with a LTL carrier, processing time and transit time can be a little longer, depending on the volume of the order and the destination.

     

    Once the order is shipped and in the carriers' hands, we do not control the delays, as well as the delivery time. If you have any requests regarding those, please take them up directly with the carrier's customer service. The above delivery times are only estimates given by the shipping carriers. Different factors that are out of our control might prolong the estimated shipping time; such as strikes, pandemics or periods of high traffic (Black Friday, Holidays, Boxing Day, etc.).

    Once the order has left our warehouse, we will assist our clients to our best ability to ensure they receive their items in a timely manner, however, we have no control over the deadlines and cannot be held responsible for any delays. 

     
  • How long should my order take to arrive?

    Shipping time for pre-orders

    When ordering online, the product page will indicate if the item is in stock or not. If it isn't in stock, there will be a timeframe with dates indicating when the next batch is arriving here in our Montreal warehouse.

    When you pre-order online or with a representative, this will guarantee you that you will receive the product from the earliest batch available. 

    For example, if you order an item that is arriving between the 15th-30th of next month, this means that it can arrive at our warehouse anytime between those dates. Once we receive the shipment containing your order, we will process orders for shipping within 48-72hr of receiving our stock. Once it has been processed for shipping, you will receive a tracking number.

     

    Shipping time for orders that are in stock

    If you order a product that is currently in stock, please allow us 1-3 business days to process the order. Once it has been processed for shipping, you will receive a tracking number.

    In stock orders take between 1 to 3 business days to be prepared for shipping and picked up at our warehouse. From there, the carrier's delivery time generally varies between 1-4 business days for a delivery in most of Quebec and southern Ontario.

    In remote areas of Quebec and Ontario, as well as for the rest of Canada, delivery time ranges from 4-7 business days.

    If your order is shipped on a pallet with a LTL freight carrier, processing time can be a little longer, depending on the volume of the order and the destination.

     

    Once the order is shipped and in the carriers' hands, we do not control the delays, as well as the delivery time. If you have any requests regarding those, please take them up directly with the carrier's customer service. The above delivery times are only estimates given by the shipping carriers. Different factors that are out of our control might prolong the estimated shipping time; such as strikes, pandemics or periods of high traffic (Black Friday, Holidays, Boxing Day, etc.).

    Once the order has left our warehouse, we will assist our clients to our best ability to ensure they receive their items in a timely manner, however, we have no control over the deadlines and cannot be held responsible for any delays. 

     
  • How can I track my order?

    Our warehouse team will send you a tracking link via email once your order has been prepared and dispatched. Using that link, you can follow your order more closely and get a better idea of its arrival.

     

    If your order comes in multiple boxes, there will be more than one tracking linked to the same "master tracking".  You can find the information regarding the status of each individual boxes' transit yourself on the tracking page from the carrier's website directly.

     

    Please note that the tracking information received when we process your order for shipping will only show an update after the carrier initiated the first scan. 

  • I only received a part of my order. What should I do?

     

    We understand how important it is for your order to arrive complete and on time. If you find yourself with only part of your order, don't worry—let's navigate this together. Here's a step-by-step guide to help you:

    Check Your Tracking Information: The first thing to do is to review your tracking information. If your order consists of multiple items, there may be more than one tracking number. Each tracking number
    corresponds to a specific box or package in your order.

    You can independently verify the transit status of each box by accessing the tracking page directly from the carrier's website. Here are instructions based on specific carriers:

    CANPAR: View instructions
    UPS:  ​View instructions
    FEDEX:
    View instructions
    GLS: ​
    View instructions 

    Different Delivery Dates: It is possible that carriers attempt to deliver different parts of your order on
    separate dates. This is especially true if your items are in different-sized boxes that require special care. Check the tracking page for each item to see if they are scheduled for delivery on different dates.

    Wait for Updates: If one of your tracking numbers shows no updates, give it 2 business days.
    Sometimes, carriers may take a bit of time to process and update the status. 

    Contact Customer Service: If there are still no updates after 2 business days or if you have concerns
    about the status of your order, reach out to our customer service. We're here to assist you and provide
    the information you need.

    Large Orders with LTL (Pallet Service): For larger orders delivered using LTL (pallet service), all items      should typically arrive at once. If this isn't the case, contact our customer service for assistance.

  • Can I specify a preferred delivery date or time for my order?

    We understand the importance of receiving your order at a time that suits your schedule. However, we  we cannot guarantee specific delivery dates or times.

    This is because we rely on shipping carriers to efficiently handle and expedite the delivery of packages and carriers do not provide services that allow for such specific scheduling.

    Nevertheless, we've got you covered! You can easily track the transit of your order online to stay informed about the expected delivery time. Once your order is on its way, you'll receive tracking information, offering real-time updates on its journey to your doorstep.

    For any specific inquiries related to delivery or if you have special considerations, we recommend reaching out directly to the carrier handling your shipment. They will be best equipped to provide detailed information and address any concerns you may have.

    We appreciate your understanding and cooperation as we work to ensure a smooth and reliable delivery process for your order. If you have further questions or need assistance, feel free to contact our dedicated customer service team!

     

    Once the order is shipped and in the carriers' hands, we do not control the delays, as well as the delivery time. If you have any requests regarding those, please take them up directly with the carrier's customer service. The above delivery times are only estimates given by the shipping carriers. Different factors that are out of our control might prolong the estimated shipping time; such as strikes, pandemics or periods of high traffic (Black Friday, Holidays, Boxing Day, etc.).

    Once the order has left our warehouse, we will assist our clients to our best ability to ensure they receive their items in a timely manner, however, we have no control over the deadlines and cannot be held responsible for any delays. 

  • Do I have to be home to accept the delivery?

    Please be advised that our products do not require a signature upon delivery. In the event that you are not at home, the package(s) will be left outside your door.

    To stay updated on your delivery status, we recommend tracking your orders regularly. This will help you stay informed about the estimated delivery date and make any necessary arrangements.

  • Will the delivery person bring the items inside my home?

    When it comes to bringing packages inside the house, it's best to reach out directly to the shipping company. Policies vary among different companies, so they'll be able to provide the most accurate information once you have your tracking number.

  • Do you ship outside of Canada?

    At this time, we currently only ship within Canada. We apologize for any inconvenience this may cause. However, we are continuously working to expand our shipping capabilities to reach more regions in the future.

  • Do you ship to P.O. boxes?

    Unfortunately, we do not ship to P.O. Boxes. This is because carriers do not accept packages destined for P.O. Boxes, and considering the nature of the bulky equipment we sell, alternative shipping arrangements are necessary.

    We want to ensure that your order reaches you securely and without any complications. Therefore, when placing your order, please provide an accurate shipping address that does not involve a P.O. Box. This ensures a smooth delivery process, and you can have your purchased equipment in your hands as quickly as possible.

    If you have any concerns or need assistance in selecting an appropriate shipping address, feel free to reach out to our customer service team. We're here to help make your shopping experience with us as convenient and straightforward as possible. Thank you for your understanding!

  • What is an oversized item (LTL Freight Shipment)?

    LTL Freight is short for “Less-than-TruckLoad” Freight shipping where items are packaged on a pallet and shipped by freight. These items are heavier and require specific handling and delivery.

  • Can I update my order to be delivered?

    Yes! We're happy to accommodate your request to update the shipping method to delivery, instead of local pick-up. However, please note that there may be associated fees with this change.

    To proceed with this adjustment, could you please send us an email at info@montrealweights.ca or give us a call at 1-844-685-9487? Our team will be ready to assist you further and provide you with all the necessary details.

  • Can I reschedule my pick-up appointment?

    Yes, of course! You can use the same link originally sent to schedule the pick-up. You could also send us an email at info@montrealweights.ca or give us a call at 1-844-685-9487 and we will be happy to provide you with a new pick-up date.

  • How do I know when my order is ready to be picked up?

    When your order is in stock and ready for pick-up, you will receive an email to schedule your appointment at our warehouse in Ville Mont-Royal. You will simply have to follow the link in the email and choose your preferred date and time. We are open from 10am and 5pm from Monday to Friday and from 11am and 4pm on Saturdays.